Here we go Tampa

A ton of nice restaurants are located in Tampa. A stranger during the flight to Tampa recommended a number of them including Shula’s, Charlie’s, and Bern’s. People tend to offer restaurant recommendations.  Some of them end up being fantastic and some of them are not.

Some of the new predictive analytic IVR response messages that tell you about your expected wait time are interesting. When they are wrong it can be highly frustrating. I spent 25 minutes waiting to speak with a travel specialist this weekend. It was an off-putting experience to keep hearing my expected wait time every 2 minutes for half an hour. I was probably more upset with amount of hold time vs. the technology.

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